Error Messages
Overview
Mail validation error messages refer to messages you will see when your mail in the processing status after sending the mail though before it has been received by USPS.
Mail error messages, as described in this guide, are distinct and separate to the issues related to mail delays, view our tracking and tracking sent letters guides.
Mail Error Messages
Most error and validation states are due to issues with address inconsistencies.
Error Message | Description | Recommendation |
|---|---|---|
See details | Issue in preparation or validation | Check mailing details page. |
Requires review | Issue in preparation or validation | Check mailing details page. |
Pending | Issue in preparation or validation | Check mailing details page. |
Other Error Message | Issue in preparation or validation | Check mailing details page. |
Improper Spreadsheet Formats
When using DocuPost for bulk mailings, one common issue is the improper formatting and matching of fields in your mailing list. View the upload CSV section within our manage mailing lists for detailed information.
Missing or Invalid Address Information
For your DocuPost mail to successfully pass the processing stage without holding up the process via a validation error, you need valid ZIP codes and accurate return address information. This information is essential for obtaining USPS postage and ensuring your mail reaches the right destination.
Check ZIP Codes and Return Addresses
Incorrect ZIP codes or return addresses can cause errors. Verify that your addresses meet USPS standards. If incorrect, cancel the mailing, correct the errors, and re-submit.
Non-Mail Related Error Messages
If DocuPost displays an error relating to system service, verification, errors while logging in that are unrelated to passwords that can be reset using the reset password flow, or other unexpected technical errors, please contact support.
Frequently Asked Questions
The majority of errors are due to incorrect address details and spreadsheet uploads that do not conform to our CSV upload format.
To re-upload addresses, correct any issues in your address list spreadsheet, delete the current upload, and upload the corrected spreadsheet. Make sure to match the correct columns to the required fields.