Cancel Sent Letter
Overview
Learn how to cancel a sent letter using DocuPost if you have accidentally mailed it or need to stop its delivery, if your mailing is eligible for cancellation.
Steps to Cancel a Sent Letter
Go to the Letters Overview page by clicking Letters in the main sidebar navigation.
Click the letter you want to cancel.
Check if the letter is still within the cancellation window by looking for the red "Cancel send" button in the upper right.
Click the Cancel button if available.
Notify the recipient if necessary.
Understanding Cancellation
Cancellation Window
When you send a letter through DocuPost, there is a limited time window during which you can cancel your mail piece. This window typically lasts between 5 minutes and a few hours. It is important to act quickly to cancel the letter within this timeframe. If you do not see the red "Cancel send" button, this means that the cancellation window has closed and there is no way to cancel your letter.
If the cancellation window has passed and you cannot cancel the letter, it will be sent to the recipient specified. Please note that acting within the allowed time is crucial to prevent the letter from being sent.
Frequently Asked Questions
The cancellation window typically ranges between 5 minutes and a few hours after you have sent the mail.
If the cancel button is missing, it means you are beyond the cancellation period and cannot cancel the mail through DocuPost.
No, you cannot cancel after the window has closed as the letter is already being produced or has been handed off to USPS.
Once you click the Cancel button, your mailpiece will not be sent to the recipient and the cost of the mailing will be returned to your DocuPost account.